Questions we get asked
About Sinc
What does Sinc do?
Sinc is a digital transformation and technology consultancy. We help organisations develop, implement and improve technology through custom software development, digital transformation consultancy, responsible AI adoption, process automation and our own business technology products.
Do you only develop custom software?
No.
Custom software development is one part of our work.
Depending on the problem, we may recommend improving an existing system, implementing an available platform, integrating multiple systems, automating a process or developing something new.
What types of businesses do you work with?
We work with organisations that have operational or business challenges that can be improved through technology.
Our experience includes areas such as retail, manufacturing, logistics and other business operations, but our consultancy is not limited to a specific industry.
Where is Sinc based?
Sinc is based in Nairobi, Kenya.
Products and development
What is Sinc Business Suite?
Sinc Business Suite is an integrated business management platform designed for retailers and manufacturers.
It connects areas such as POS, sales, inventory, customers, purchasing, accounting, reporting and manufacturing.
Can Sinc develop software specifically for our business?
Yes.
Where available products cannot adequately support your requirements, we can design and develop software around your processes and business model.
Can you integrate with systems we already use?
Yes, where the systems provide appropriate integration capabilities.
An assessment is normally required to understand the existing platforms, available APIs, data requirements and desired workflow.
AI and automation
Does Sinc provide AI services?
Yes.
Our AI work focuses on responsible adoption.
We help organisations identify practical AI use cases, assess risks, design appropriate workflows and integrate AI into business processes while considering areas such as privacy, security, transparency and human oversight.
What does responsible AI mean at Sinc?
Responsible AI means considering not only what an AI system can do, but how it should be used.
This includes questions around privacy, data use, security, reliability, transparency, accountability, human oversight and the consequences of incorrect output.
Can you automate our existing processes?
Yes.
We assess the current process first, identify opportunities for improvement and then determine which parts can be automated.
Automation may involve integrations, APIs, workflows, business software, data processing or AI.
Working together
How do projects begin?
Most projects begin with a consultation or discovery discussion.
We first seek to understand the business, current process, systems involved and intended outcome before recommending a solution.
Do we need to know exactly what technology we need?
No.
In many cases, determining the appropriate technology is part of the consultancy process.
It is enough to start with the problem you are trying to solve.
Do you provide support after implementation?
Support can be provided depending on the project, product and agreed support arrangement.
This may include troubleshooting, maintenance, user support, configuration and ongoing system improvement.
Still have a question?
Tell us what you are trying to solve and we will point you to the right next step.